Terms & Conditions

Welcome to The Shape Shifter. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Our Products

We make and sell designer figurines, lamps and décor products.

Because our products are made individually or in small batches, there may be slight differences in appearance, finish, texture or colour between the product shown on our website and the final product.

These minor variations are part of the nature of our products and do not necessarily indicate a defect.

Product colours may also appear slightly different depending on your screen or device.

2. Product Information

We try our best to ensure that product descriptions, photographs, dimensions and prices displayed on our website are accurate.

However, we reserve the right to correct errors, update product information or make reasonable changes to products without prior notice.

3. Orders

When you place an order, you are making a request to purchase the selected product.

An order is considered accepted once we confirm it.

We reserve the right to cancel an order in situations such as:

• The product is unavailable
• There is an error in the product price or description
• Payment cannot be verified
• We suspect fraudulent or unauthorized activity
• Circumstances beyond our reasonable control prevent us from fulfilling the order

If we cancel an order after payment has been received, the applicable amount will be refunded.

4. Pricing & Payment

All product prices are displayed on the website in Indian Rupees (₹), unless stated otherwise.

Prices may change from time to time. The price applicable at the time you place your order will generally apply to that order.

Payments are processed through the payment methods made available on our website.

5. Shipping & Delivery

We aim to dispatch orders within the timeframe mentioned on the product or checkout page.

Delivery times may vary depending on your location, courier service, weather, holidays and other circumstances beyond our control.

Once an order has been handed over to the delivery partner, delays caused by the courier are outside our direct control. We will, however, assist you in resolving genuine delivery issues where possible.

Please ensure that the delivery address and contact details provided during checkout are correct.

6. Cancellation & Returns

Order cancellation, return and refund eligibility will be governed by our Cancellation & Refund Policy displayed on our website.

Certain products may not be eligible for return or cancellation where clearly stated on the product page.

7. Damaged Products

If your order arrives damaged, please contact us within the applicable timeframe specified in our Cancellation & Refund Policy.

A mandatory unboxing video and supporting photographs/videos may be required to verify the condition of the product and packaging at the time of delivery.

8. Intellectual Property

All content on this website, including photographs, product designs, graphics, logos, text, illustrations and other materials, belongs to or is used by The Shape Shifter unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell or commercially use our content or designs without our prior written permission.

9. Website Use

You agree to use our website only for lawful purposes.

You must not attempt to:

• Damage or disrupt the website
• Gain unauthorized access to our systems
• Use our website for fraudulent activities
• Copy or misuse our content
• Interfere with the experience of other users

10. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics providers or other services.

Their services may be subject to their own terms and policies.

11. Limitation of Liability

We take reasonable care in producing and delivering our products.

However, The Shape Shifter will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, natural events or misuse of a product.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

Your continued use of the website after changes are posted means that the updated Terms will apply to your use of the website and future orders.

13. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts in India.

14. Contact Us

The Shape Shifter
Email: theshapeshiftercustoms@gmail.com