Cancellation & Refund Policy

At The Shape Shifter, we create and pack every order carefully. Please read our cancellation and refund policy before placing your order.

1. Order Cancellation

Once an order has been placed, it can only be cancelled within 24 hours of placing the order.

After 24 hours, the order cannot be cancelled as it may have already entered our processing or production stage.

To request a cancellation within 24 hours, the customer may use the available Cancel Order option on the website or contact The Shape Shifter using the details below and provide the order number.

2. Refunds

We provide refunds only when the product is received damaged due to shipping.

Refunds are not provided for:

• Change of mind
• Incorrect product selection
• Personal preference
• Minor variations in colour, texture or finish
• Damage caused after delivery
• Failure to follow product care or usage instructions
• Orders cancelled after the 24-hour cancellation period

3. Damaged Products

If your product arrives damaged due to shipping, please contact us within 48 hours of delivery.

To process a damage claim, you must provide:

• A clear unboxing video showing the package from the time it is received and opened
• Clear photos/videos of the damaged product
• Photos of the outer packaging
• A photo of the shipping label

The unboxing video is required to help us verify the condition of the package and product at the time of delivery and to determine whether the damage occurred during transit.

Claims without the required unboxing video may not be eligible for a refund or replacement, unless The Shape Shifter determines otherwise based on the available evidence.

4. Refund for Shipping Damage

If the product is confirmed to have been damaged during shipping, we will provide a full refund for the affected order, including the shipping charges paid for that order.

The refund will be processed through the original payment method, where possible.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

5. Products Not Eligible for Refund

Products that are delivered safely and are subsequently damaged, modified or mishandled by the customer are not eligible for a refund.

6. Contact Us

For cancellation or refund requests, please contact us:

The Shape Shifter
Email: theshapeshiftercustoms@gmail.com

Please include your order number when contacting us about an existing order.

We recommend checking your order carefully when it arrives and contacting us promptly if there is any shipping damage.