Shipping & Delivery Policy

At The Shape Shifter, we carefully pack every order to make sure it reaches you safely. Please read the following information regarding our shipping and delivery process.

1. Shipping Coverage

We currently ship our products across India.

Delivery availability may vary depending on the destination and courier service availability.

2. Order Processing

Orders are usually processed within 2–5 business days after the order is confirmed.

Some products may require additional processing time.

If there is a significant delay in processing your order, we will contact you using the details provided at checkout.

3. Delivery Time

Once your order has been dispatched, delivery generally takes:

• Metro cities: 2–5 business days
• Other locations: 3–7 business days
• Remote areas: 5–10 business days

These are estimated delivery times and are not guaranteed.

Actual delivery time may vary depending on the courier, destination, weather, holidays and other circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free-shipping promotions on selected products or orders.

5. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation containing the available tracking information.

You can use the tracking details to follow the progress of your shipment through the respective delivery partner.

6. Delayed Deliveries

While we work with delivery partners to ensure timely delivery, delays can sometimes occur due to circumstances outside our control, including:

• Weather conditions
• Natural events
• Public holidays
• Courier service disruptions
• Incorrect or incomplete address information
• Remote-location delivery restrictions
• Unforeseen logistical issues

If your order is significantly delayed, please contact us and we will help you track the shipment.

7. Incorrect Address

Please make sure your name, phone number and delivery address are correct before placing your order.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts or the recipient being unavailable, additional shipping charges may apply for re-delivery.

8. Damaged Packages

We package our products carefully, but if your order arrives damaged, please contact us within 48 hours of delivery.

You must provide:

• A clear unboxing video showing the package from the time it is received and opened
• Photos/videos of the damaged product
• Photos of the outer packaging
• A photo of the shipping label

The unboxing video is required to help us verify the condition of the package and product at the time of delivery.

Claims without the required unboxing video may not be eligible for a refund or replacement, unless The Shape Shifter determines otherwise based on the available evidence.

9. Delivery Confirmation

An order may be considered delivered once the courier's tracking system confirms successful delivery to the provided address.

If the tracking information shows your order as delivered but you have not received it, please contact us immediately so we can investigate with the delivery partner.

10. Contact Us

The Shape Shifter
Email: theshapeshiftercustoms@gmail.com

We're here to make sure your order reaches you safely.